Shipping policy

Thank you for shopping with Colvya. This Shipping Policy explains our shipping area, shipping fee, order processing time, and estimated delivery time.

Shipping Area

Colvya currently ships orders within the contiguous United States only.

We ship to the 48 mainland United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories or possessions, or military addresses and military bases.

Shipping Fee

A flat shipping fee of $4.99 applies to each order.

The applicable shipping fee will be displayed during checkout before the order is submitted.

Order Processing Time

Orders are generally processed within 1-3 business days after payment has been successfully confirmed.

Order processing includes payment confirmation, order preparation, packaging, and preparation for shipment.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Shipping Time

After an order has been processed and shipped, delivery generally takes approximately 3-7 business days within the contiguous United States.

The estimated total delivery time is approximately 4-10 business days, including order processing and shipping time.

Delivery times are estimates and are not guaranteed delivery dates.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking information is available.

Please allow some time for tracking information to become active after the package has been accepted by the shipping carrier.

Delivery Delays

Estimated delivery times may be affected by circumstances outside of our reasonable control, including shipping carrier delays, severe weather, holidays, transportation disruptions, or other unexpected circumstances.

Colvya is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at service@colvya.com.

We cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.

Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping arrangements may be required before the order can be shipped again.