Refund policy

At Colvya, we provide a straightforward return and refund process for eligible purchases. Please review the requirements below before requesting a return.

Return Period

Eligible items may be returned within 30 days from the date the order is delivered.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
The item should include its original packaging and accessories, where applicable.
The return request must be submitted within the 30-day return period.

For hygiene reasons, earrings that have been worn or used may not be eligible for return.

How to Request a Return

Please contact us at service@colvya.com before sending any item back.

Please provide your order number and a brief description of the reason for your return request.

Do not send a return to our address before contacting us, as this may delay the processing of your return.

Return Address

Approved returns should be sent to:

COLBY MCBRIEN GN INC

20111 Route 19
Cranberry Twp, PA 16066
United States

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part.

If you receive an incorrect, damaged, or defective item, please contact us so that we can review the issue and provide appropriate assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include your order number and information describing the issue. Photos or other supporting information may be requested to help us review the matter.

Return Inspection

Once we receive a returned item, we will inspect it to determine whether it meets the return requirements described in this policy.

Items that have been worn, used, altered, or damaged through improper use may not qualify for a refund.

Refund Processing Time

Once an eligible returned item has been received and inspected, approved refunds will be processed within 5-7 business days.

After the refund has been issued, the time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

Shipping Fees and Refunds

Original shipping fees are generally non-refundable unless the return is related to an incorrect, damaged, or defective item or another issue caused by us.