Contact

Customer service

For questions about a product, order, shipment, return, or refund, email service@colvya.com or call +1 715-810-1538.

Please include:

your name
your order number, if you have one
the product name, if your question is about a specific ring
a short description of the request

Support hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time, the local time in Cranberry Township, Pennsylvania. We are closed on weekends and U.S. public holidays. If we miss a call, email service@colvya.com.

What we can help with

materials, finish, and sizing information
order status and tracking
shipping address questions
returns and refunds
website or account issues

Before you contact us

Product materials and care notes are listed on each product page. Shipping rates and delivery estimates are listed in our Shipping Policy. Return rules are listed in our Refund Policy.

Returns

Do not mail a return until we approve it. Email service@colvya.com or call +1 715-810-1538 with your order number and the reason. If the return is approved, mail the package to:

COLBY MCBRIEN GN INC
Colvya Returns
20111 Route 19
Cranberry Twp, PA 16066
United States

Packages sent without approval, or sent to another address, may not be processed.

Business information

Brand name: Colvya
Legal business name: COLBY MCBRIEN GN INC
Business address: 20111 Route 19, Cranberry Twp, PA 16066, United States
This is our registered business and mailing address. It is not a retail store.
Email: service@colvya.com
Phone: +1 715-810-1538
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Customer service

For questions about a product, order, shipment, return, or refund, email service@colvya.com or call +1 715-810-1538.

Please include:

your name
your order number, if you have one
the product name, if your question is about a specific ring
a short description of the request

Support hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time, the local time in Cranberry Township, Pennsylvania. We are closed on weekends and U.S. public holidays. If we miss a call, email service@colvya.com.

What we can help with

materials, finish, and sizing information
order status and tracking
shipping address questions
returns and refunds
website or account issues

Before you contact us

Product materials and care notes are listed on each product page. Shipping rates and delivery estimates are listed in our Shipping Policy. Return rules are listed in our Refund Policy.

Returns

Do not mail a return until we approve it. Email service@colvya.com or call +1 715-810-1538 with your order number and the reason. If the return is approved, mail the package to:

COLBY MCBRIEN GN INC
Colvya Returns
20111 Route 19
Cranberry Twp, PA 16066
United States

Packages sent without approval, or sent to another address, may not be processed.

Business information

Brand name: Colvya
Legal business name: COLBY MCBRIEN GN INC
Business address: 20111 Route 19, Cranberry Twp, PA 16066, United States
This is our registered business and mailing address. It is not a retail store.
Email: service@colvya.com
Phone: +1 715-810-1538
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time